Main FAQ

Yes, we offer our "Quick Fix Service" at $199.00 per task connected to helping you with anything you might need doing APS related to your membership/LMS or BuddyBoss website.

Selecting the right LMS or LMS with BuddyBoss for your needs is important, its not particularly easy to change platforms.. WP-Tonic recommends either LifterLMS, LearnDash or BuddyBoss

Here some general recommendations.

#1 - if you are an individual consultant, business coach, online trainer, or any small one-person business we would recommend LifterLMS as the easiest and most powerful WordPress LMS solution for your needs.

#2 - If you are a multi-person business, college, or university type organization we would recommend LearnDash.

#3 - If you are looking to build a forum with bulletin board functionality with your LMS on one website without using a sub-domain we would recommend a combination of LearnDash with BuddyBoss ias the best solution.

WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.

What’s the difference between a Learning Management System plugin for WordPress and a theme?

Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins, not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.

Yes. WP-Tonic was created to help people maintain their WordPress LMS websites LifterLMS, LearnDash, and BuddBoss and your site doesn't have to be hosted by us. We offer about four different levels of plans for such a situation which you can find more info on here. We will keep your site updated, backed up, and be here as a resource for you.

Starter

Visits / month – 100,000
Local storage – 20 GB
Bandwidth / per month – 200 GB

Growth

Visits / month – 100,000
Local storage – 20 GB
Bandwidth / per month – 200 GB

Scale

Visits / month – 400,000
Local storage – 30 GB
Bandwidth / per month – 400 GB

Enterprise

Visits / month – 400,000 +
Local storage – 30 GB +
Bandwidth / per month – 400 GB +

There is no catch. We’re fair and we’ve found our clients are also fair. We want to become your trusted WordPress partner.

We are based in Carson City, Nevada. Our office hours are  9 am – 5 pm Pacific (11 am – 7 pm CST), Monday – Friday. This is when our Customer Support team is available to help you and address more immediate issues or requests.

We will be slightly depressed if you want to leave us! However, break-ups do happen, and we don’t believe in keeping you trapped in a bad relationship so here’s the deal.

#1 - Migrating: we do have a charge for this service however we totally happy to give you a free quotation (on request). Also, you can hire your own developer to help you move your website with our help.

#2 -We do require that you give us written 30 days' notice by email, (excluding your 14-day trail-out period), the 30 days' notice starts from when you receive a formal email response back from us which you can expect in less than 24 hours from your original email (excluding weekends and national holidays. Also, you must email us using this particular special account cancelation email address cancel@wptonic.com.

#3 - If one of the auto monthly or yearly payments is charged to your account during this 30-day notice period you will not receive a refund.

#4 - All plugins and software that we install as part of your WP-Tonic membership will be de-licensed* before we migrate your site to a new hosting platform.

*de-licensed means the software/plugin will still work on your new WordPress hosting platform but you will not receive updates and support from the original plugin developer/provider unless you buy your own license from each plugin developer/provider.

 

You might have occasional tasks that you don't want or have time to do and if this is the case you can buy a 1-hour block of time from us at  $150.00 per hour, which you can buy here 

However, if you need more regular help with tasks a better value solution would be buying one of our ongoing support packages starting at $32 per month.

 

Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code and the creation of content, building out a new website or subdomain, or any single task that will take more than an hour to do. We also will not build out any new marketing automation as part of our support plans.

However, for these larger projects if your website is hosted or you have an ongoing support plan with us you will receive a 20% of our normal hourly development rate.

EXAMPLE 1

  • Included: You want us to change out the logo with one that we or you have provided.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built-in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for your About page.

We are happy to help you with custom development but you will need to get a custom quotation from us

 If you are a  Starter, Growth, or Scale WP-Tonic hosted plan and you need some minor help but you don't feel that you need to sign up for one of our ongoing support plans for your WordPress, LMS websites you can buy one Concierge hour for $150.00. Which you can buy here.

 

First, we need to check your details and your website hosting and login details before we activate your account and move forward.
We also like to have a one-to-one initial detailed onboarding Zoom with our new customers.

 

We monitor your website 24/7 however most fixes/jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a WP Tonic developer for extra help and get your website up and running.

Yes, we can provide a white label service and we work with a number of digital agencies . We also have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

Email us at sales@wptonic.com or call us at (775)-220-7306| 9 am to 5 pm Monday to Friday PST.

We fix it. However, this may involve recovering from one of our backups, depending on what’s happened.

If you have hosting or have a support plan with us, we’ll fix it or roll the plugin back to a safe version.

For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce that have been highly customized, we usually ask our members to buy blocks of discounted hours ($150 per hour) which allows us to do these larger updating jobs.

Yes, it does! A high-quality specialist WordPress hosting provider is especially important for membership or LMS websites. However, WP Tonic works with all the leading quality hosting providers.

If you’ve had problems with your existing host or if they are not providing the recommended WordPress environment, we more then happy can get you moved and site “free of charge” to our hosting solution.

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so*.

* Unfortunately we can not allow customers who have paid annually to change their plans to monthly

Our Starter hosting plan is ideal for individual entrepreneurs/consultants starting to build their first LMS/BuddyBoss-powered WordPress website.

Our Growth hosting plan is great for

#1 - An individual with a thriving membership LMS website that might be running either BuddyBoss or WooCommerce or both together that wants to move away from their slow WordPress hosting provider.

#2 - An individual that might be on a SaaS platform like Kajabi likes the idea of flexibility and the total ownership that a WordPress LMS/membership gives websites.

#3 - You are a company or a not-for-profit organization that needs a trusted WordPress company’s help for support or is looking to build new functionality. We got you covered.

Our Scale hosting plan is excellent for eLearning entrepreneurs with a large successful LMS website or multiple sites and looking for a real, trusted, long-term specialized WordPress LMS development partner.

For the first 14 days, a 100% refund is given.

Our support plans are Month to month*, or you can buy one of our discounted yearly plans.

Also, remember you are covered by our 14 days full money-back guarantee, no questions asked!

*You do have to give us written notice ( by email at cancel@wptonic.com ) of 30 days if you want to cancel your plan after the initial 14-day trial period
.

All Deposits are non-refundable and are not covered by our normal ( 14 day guaranteed full refund period.)

Absolutely! WP-Tonic is 100% PCI and GDPR compliant, using payment-gateway-sanctioned industry best practices to ensure that your shopping experience, and that of your customers, is safe.

"PCI security standards are technical and operational requirements set by the PCI Security Standards Council (PCI SSC) to protect cardholder data. The standards apply to all entities that store, process or transmit cardholder data – with guidance for software developers and manufacturers of applications and devices used in those transactions.

The Council is responsible for managing the security standards, while compliance with the PCI set of standards is enforced by the founding members of the Council, American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc." (From “PCI DSS Quick Reference Guide” published by the PCI Security Standards Council™)

In other words, WP-Tonic is as secure as a secure platform can be in this day and age. And as security standards and capabilities evolve, you can be sure that WP-Tonic will be among the first platforms to incorporate them.

Selecting the right LMS for your needs is important to do before building your site because once you have built the platform, it is not particularly easy to change platforms.

WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.

What’s the difference between a Learning Management System plugin for WordPress and a theme?

Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins, not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.

We complete most tasks in 48 hours or less Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on Monday unless we deem it to be an urgent problem.

What do we classify as an urgent problem?

#2 -It has been hacked

#3 - Members can’t log in

#4 - New members can’t sign up

* We classify a production website as being fully available to the general public and that the public can buy a membership or courses directly from the website.

We highly recommend Cloudflare which we have found to over excellent value and great support.

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