Main FAQ

Can you help me build my actual classes?

Yes. Our partner Cindy Nicholson of The Course Whisper is a former teacher and corporate trainer with classes and services designed to help you build successful online classes.

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Can you upload my course content for me?

Yes. We have a service for uploading course content. Contact us with your specifics for a custom quote.

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Do You do Single Jobs For Non-Members?

Yes, we offer our concierge services at $100.00 per hour connected to helping you with anything you might need doing connected to your membership/LMS website.

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Do you manage WooCommerce websites?

Yes Membership/LMS Websites with this type of advanced functionality require our Growth plan level. They basically take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

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Does The Monthly Concierge Hour/s Roll Over?

No*.

*However, you can buy additional discounted Concierge hours as a member at $75 per hour (we normally charge none members $100 per hour) or your can buy heavily discounted  blocks of 5 hour at $50 per hour.

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How do I choose a WordPress LMS plugin?
Selecting the right LMS for your needs is important to do before building your site because once you have built the platform, it is not particularly easy to change platforms.
 
WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.
 
What’s the difference between a Learning Management System plugin for WordPress and a theme?
 
Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.
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If I have already built my site, can you help?

Yes. WP-Tonic was created to help people maintain their WordPress websites. We will keep your site updated, backed up, and be here as a resource to help you. 

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Our Hosting Plan Levels

Essential

20,000 visits
3 GB disk space
Free SSL & CDN

Growth

100,000 visits
10 GB disk space
Free SSL & CDN

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This Sounds Too Good to be True! Is There a Catch?

There is no catch. We’re fair and we’ve found our clients are also fair. We want to become your trusted WordPress partner.

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What Happens if I Cancel My WP-Tonic’s Membership?

We be amazed and depressed if you want to leave us! However, break-ups do happen and we don’t believe in keeping you trapped so here’s the deal if you are member of our LMS Turnkey Solution we will migrate your website for you for a charge of only $499.00*

 

* You will still have full use of all the commercial WordPress partner plugins we have installed on your website for a one year period after your website has been migrated away from WP-Tonic.

 

 

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What if I Need More Concierge Hours In a Particular Month?

As a WP-Tonic member You can buy additional single concierge hours here; at discounted rate of $75  per hour at or as a member of WP-Tonic tribe you can buy blocks of  (5 hours) for bigger jobs at our great value discounted membership rate of $50 per hour. All have to do is email us at [email protected] saying that you like to buy an additional 5 hour block of time.

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What’s The Main Differences Between Your LifterLMS Turnkey Packages?

Our Essential Package

Premium WordPress Hosting (designed for the special needs of LMS & membership eLearning entrepreneur’s websites)

LifterLMS

LifterLMS PayPal and Stripe Extensions

Astra Pro Themes

Elementor Pro or Beaver Builder Pro

WPFusion

AffiliateWP

Gravity Forms

10,000 Transaction & Marketing Emails Per Month

1 Hour Concierge Services Per Month Included

Our Growth Package

Premium WordPress Hosting (designed for the special needs of LMS & membership eLearning entrepreneur’s websites)

LifterLMS

LifterLMS Infinity Bundle 

Astra Pro Themes

Elementor Pro or Beaver Builder Pro

WPFusion

AffiliateWP

20,000 Transaction & Marketing Emails Per Month

Gravity Forms

WooCommerce 

WooCommerce Subscription

CartFlows Pro

1 Hour Concierge Services Per Month Included

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Which Plan Should I Sign up For?

Our Essential plan is great for somebody who’s starting out in the world of online course entrepreneurship but they are attracted to the the flexibility and the total ownership that a WordPress LMS/membership websites gives, or maybe you are a none profit organization that needs a trusted WordPress company’s help. We got you covered.

Our Growth plan  is great for somebody either running  well established membership/LMS with Woocommerce functionality that’s growing quickly who is also looking for a real trusted long term WordPress development partner.

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Are There Limits to The Tasks WP Tonic Will Do?

To help make sure we can keep all of our customers happy, we only do small  procedures connected to our Essential and Growth monthly plans the 1 Hours of free Concierge provided per month.

However, also all our clients at all membership levels can buy extra individual hours at discounted rate of $75 per hour* or  blocks  (5 hour blocks)  for ($50 per hour) to do larger development & design jobs.

* We charge none members $100 per hour.

 

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How Long Does a Task Take to Complete?

We complete most non urgent tasks* in 48 hours during Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on Monday a unless we deem it to be urgent!

*we classify urgent tasks as either your website has been hacked, members can’t login or new members can’t sign up!

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I’m Thinking About Signing up… When Will You Solve my Problem?

First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a full backup of your site before we start working. We also like to have one to one initial chat with our new clients using the free video conference software Zoom.

Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem as soon as possible. Based our experience new clients will have a large list of problems that they want fixed ASP! We will do our best to come to a agreed list of the really urgent problems and the secondary list less urgent problems with your new clients.

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What Does 24/7 Support Mean?

We monitor your website 24/7 however most fixes/jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death issue we can call in a WP Tonic developer for extra help and get your website up and running.

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Tell Me More About Your Hosting & Email

Our hosting  Does offer transactional and marketing email functionality through our partner RoundHogg

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I Want to White Label Your Service. Is This OK?

Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

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Have a Sales Question?

Either email us: [email protected] or call us on (775) 234-8893 | 9am to 5pm Monday to Friday PST.

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What if My Site Gets Hacked?

We’ll fix that, too. This may involve recovering from one of our backups, depending on what’s happened.

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What Happens if An Update Breaks My Site?

We’ll fix it, or we’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. For premium plugins like shopping carts (Business Plus Plan), repairs can take considerably longer. For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce, we normally ask our members to buy blocks of discounted hours ($50 per hour) which allows us to do these larger updating jobs.

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Does The Quality of My Hosting Provider Matter?

Yes, it does! A high-quality specialist WordPress hosting provider is especially important for membership or LMS websites. However, WP Tonic works with all the leading quality hosting providers.

If you’ve had problems with your existing host or if they are not providing the recommended WordPress environment, we more then happy can get you moved and site up with our hosting partner Kinsta

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Can I Change My Plan?

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so. Also our members can buy blocks of discounted hours ($50 per hour) to do larger jobs without changing their monthly plan.

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Are There Discounts if I Sign up Multiple Websites?

Of course! The first plan is full price, but all additional plans will receive a discount. Contact us for more information and let us know how many sites you would like to include.

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What’s Your Refund Policy?

For the first 30 days, a 100% refund is given.

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What’s Your Cancellation Policy?

You can cancel at any time. Pay online with a credit card (VISA, Mastercard, AMEX, Discover, JCB or Diner’s Club). Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

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What is The Minimum Contract Period?

Our Non Hosted Support Plans:             3 Month*.

Our Fully Hosted & Support Plans:         Month to Month

*The main reason why we require a minimum 3 month sign -up period connected to our non hosted support monthly plans is that we have found that we really have to do a lot of initial work connected to helping clients get their websites totally FIT and ready to take on the online world.

Also remember you are covered by our 30 days full money back guarantee no questions asked!

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