Main FAQ

Yes, we offer our "Quick Fix Service" at $90.00 per hour connected to helping you with anything you might need doing connected to your membership/LMS website.

Yes Membership/LMS Websites with this type of advanced functionality will require our Scale plan level WooCommerce option.

Basically a WooCommerce take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Yes, we can work with either a native WordPress CRMs provider like GroundHogg  or we can work with a number of the leading  SaaS CRMs  profiders like ActiveCampaign, Keap and Drip by using WP Fusion

Selecting the right LMS for your needs is important to do before building your site because once you have built the platform, it is not particularly easy to change platforms.

WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.

What’s the difference between a Learning Management System plugin for WordPress and a theme?

Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.

Yes. WP-Tonic was created to help people maintain their WordPress websites. We will keep your site updated, backed up, and be here as a resource to help you.

Essential

Visits / month – 100,000
Local storage – 20 GB
Bandwidth / per month – 200 GB

Growth

Visits / month – 100,000
Local storage – 20 GB
Bandwidth / per month – 200 GB

Scale

Visits / month – 400,000
Local storage – 30 GB
Bandwidth / per month – 400 GB

There is no catch. We’re fair and we’ve found our clients are also fair. We want to become your trusted WordPress partner.

We are based in Carson City , Nevada. Our office hours are 11 am – 7 pm CST (9 am – 5 pm Pacific), Monday – Friday. This is when our Customer Support team is available to help you and address more immediate issues or requests.

We be depressed if you want to leave us! However, break-ups do happen, and we don’t believe in keeping you trapped in a bad relationship so here’s the deal. we will migrate your website for you free of charge.

#1 - We will migrated your site for you free of charge however in the first six month of your membership we will  charge you $250 for this migration service.

#2 -We do require that you give us written 30 days notice by email. The 30 days notice starts from when you receive a formal email response back from us which you can expect in less then 24 hours.

#3 - If one of our auto monthly or yearly payments is charged to your account during this 30 day period you will not receive a refund.

As a WP-Tonic member you can buy discounted blocks of (5 hours) for bigger jobs at our membership rate of $50.00* per hour, which you can buy here.

*Our normal development rate is $75 + plus depend on the type of work requested.

Jobs we do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code and the creation of content or building out a new website or subdomain.

EXAMPLE 1

  • Included: You want us to change out the logo with one that we or you have provided.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Concierge hours blocks or a retainer plan.

 If you are a  Essential, Growth or Scale WP-Tonic member and you need help with larger job you can buy additional highly discounted development  hours blocks of  5 hour at a discounted rate $50.00 per hour. Which you can buy here.

Anything that can be done in an hour or lest  include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

  • Included: You want us to change out the logo with one that you provide.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom coded checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for  your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Concierge hours blocks or a retainer plan.

 If you are a  Essential, Growth or Scale WP-Tonic non plus member and you need help with slightly larger job then your monthly development hour will cover  you can buy additional discounted development hours blocks of  2 hour at a discounted rate $50.00 per hour. Which you can buy here.

Our Essential hosting plan is idea for individual entrepreneur/consultants. building there first LMS WordPress website.

Our Growth hosting plan is great for

#1 - An individual who has a successful membership LMS website that might be running either BuddyBoss or WooCommerce or both together that wants to move away from their present slow WordPress hosting provider.

#2 - An individual that might be on a SaaS platform like Kajabi who likes the idea of flexibility and the total ownership that a WordPress LMS/membership websites gives.

#3 - You are a company or a none profit organization that needs a trusted WordPress company’s help for support or you looking to build new functionality. We got you covered.

Our Scale hosting plan is great for eLearning entrepreneur’s who has a large very successful LMS website or multiple sites who is also looking for a real trusted long term specialize WordPress LMS development partner.

We complete most non urgent tasks between 2 to 4 business days  Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on Monday a unless we deem it to be urgent!

*we classify urgent tasks as either your website has been hacked, members can’t login or new members can’t sign up!

First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a full backup of your site before we start working. We also like to have one to one initial chat with our new clients using the free video conference software Zoom.

Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem as soon as possible. Based our experience new clients will have a large list of problems that they want fixed ASP! We will do our best to come to a agreed list of the really urgent problems and the secondary list less urgent problems with your new clients.. However if you need everything fixed ASP we can do this for you but we will have to charge you extra for this service.

We monitor your website 24/7 however most fixes/jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death issue we can call in a WP Tonic developer for extra help and get your website up and running.

Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

Either email us: [email protected] or call us on (775)-220-7306| 9am to 5pm Monday to Friday PST.

We’ll fix that, too. This may involve recovering from one of our backups, depending on what’s happened.

We’ll fix it, or we’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. For premium plugins like shopping carts (Business Plus Plan), repairs can take considerably longer. For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce, we normally ask our members to buy blocks of discounted hours ($50 per hour) which allows us to do these larger updating jobs.

Yes, it does! A high-quality specialist WordPress hosting provider is especially important for membership or LMS websites. However, WP Tonic works with all the leading quality hosting providers.

If you’ve had problems with your existing host or if they are not providing the recommended WordPress environment, we more then happy can get you moved and site “free of charge” to our hosting solution.

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so. Also our members can buy blocks of discounted hours ($50 per hour) to do larger jobs without changing their monthly plan.

For the first 14 days, a 100% refund is given.

Our support plans are: Month to month* or you can buy one of our heavenly discounted yearly plans.

Also remember you are covered by our 14 days full money back guarantee no questions asked!

*You do have to give us written notice (email) of 30 day.

This answer only applies to WP-Tonic LMS Plus support customers

At WP-Tonic we do our best to serve and delight you in your online marketing and marketing automation efforts, and one of the key ways we do this is with "tasks". But what exactly is a task?

A concierge task is... 

a small change / update / addition that can be completed with 1 hour or less direct action.

There are 3 types of Concierge Tasks

  • Web Tasks
    Worked on by our Web Heroes relating to WordPress, HTML, and CSS

  • Automation Tasks
    Worked on by our Automation Heroes relating to Automation & Online Marketing platforms like Ontraport, Infusionsoft, ActiveCampaign, LeadPages, Clickfunnels etc...

  • Design Tasks
    Worked on by our Design Heroes using either, Adobe Photoshop, Illustrator, InDesign with up to 2 revisions

When your request falls outside the scope of a Concierge task we will do our best to suggest an alternative provider or if it can be broken down into smaller chunks to become a task we'll let you know.

Here's a brief overview of some of the most common tasks we do for clients...
  • Simple design tasks (Facebook ad images, ebook cover image, cropping photos, PDF designs, blog post feature images)
  • Creating automations on the CRM you are using
  • Add/Edit WordPress Posts and Pages
  • Building Landing Pages in a Landing Page Builder
  • Setup Zoom and Integrate with a Landing Page
  • Build forms in your CRM and integrate on your pages
  • Set up automated emails
  • etc...

Technical Task Examples

Technical tasks are only taken on if that can typically be completed within 1 hour.

Examples include...

  • Creating a Lead Capture Form - Needing to capture leads on a landing page, or your website and send it through to your Email Marketing platform, or just want to receive an email notification. We can build you a form easily (client will provide copy.)
  • Email Automation - Written an email series like (Immediately send this, 2 days later send this, 7 days later do this) and want this to go to the people you captured in that lead capture form?.
  • Update an Image On Your Website - Want to change an image on your website? Changed the text or colors? Send it through and we'll make the change.
  • Setup a Payment Form - using Stripe or PayPal to accept payments, we can setup an order form somewhere in your sales funnel or on your website. (You may need an SSL certificate)
  • Setup a Webinar in Zoom - Running a webinar but haven't set one up before? Send through the details and we'll create it for you.
  • Add Testimonials to Your Website - Got some testimonials on LinkedIn or that have come through on email, and want to show them off on your website, send them through and let us know where to put them.
  • Setup a Lead Page on your website - using Elementor.
  • Facebook, Twitter, Google, YouTube Re-targeting Pixels - starting to do re-targeting with your PPC advertising campaigns? Be sure to send through the custom audience pixel codes and we'll put these on all the pages of your website
  • Conversion Pixel Tracking Codes - If you're doing PPC advertising, chances are you have a Conversion Tracking pixel that we can place on the page that people see if they successfully "convert" for this campaign. Send through the code and which page to put it on and we'll get it up and running.
  • Build a Simple Opt-In Landing Page using a Visual Page Builder  - Using Elementor, Thrive Architect or Beaver Builder we can build you a simple opt-in or landing page using one of our predefined template structures.
  • Duplicate an Existing Page - Already got a landing page or page structure and want to clone it then make some simple tweaks and changes? Tell us which page to duplicate, and what tweaks to make.
  • Import a CSV Into Your CRM - Have a CSV File and need help importing it into your Email Marketing Tool? Send it through, let us know how to save it, lists, tags, sequences, etc.

 

Design Task Examples  

Design tasks are things you aren't extremely particular about, you won't need rounds and rounds of revisions, you simply want something more polished than you can do yourself.

Examples include...

  • Short PDF (Short Report / Checklist / Lead Magnet) - If you are building online sales funnels then you're going to need a lead magnet or hand raising offer. One of the most common is a digital download PDF. If you have written the document and just need it to look a bit more professional and polished, send it through.
  • Social Media Images-We do image collateral for the following Social Media.
    • Facebook (e.g. Profile picture, cover photo, Ads, posts, Event image)
      * Facebook Ads- Doing a Facebook campaign and need an image with your ebook on it or with some text that follows the 20% text rules? Request our designers to put together a Facebook Ad pack with 2-3 variations for you.*
    • Twitter (e.g. Profile photo, header photo, in-stream photos)
    • Instagram (e.g. Profile picture, photo thumbnails)
      * Instagram Story Images - so long as it's not animated*
    • YouTube (e.g. Profile image, cover photo, video thumbnails)
    • LinkedIn (e.g. Personal profile/company logo image, personal BG image, company cover image, banner image, hero image)
    • Google+ Cover (e.g. Profile picture, cover image, posts)
    • Podcast Cover Art
  • Blog Sidebar Banner - promoting an upcoming event, or opt-in offer? want a visual banner for the the side widgets of your blog pages. We'll whip something up for you that looks nice and gets your message across.
  • Blog Post Thumbnail - just posted a new blog and need a thumbnail feature image? Send through the title, some details of the post, and we'll whip something up for you.
  • Membership Site Module Icon - got a membership site built in OptimizePress? Need a nice icon or thumbnail for a module? We can help
  • Illustrations: We can do simple yet eye-catching illustration designs.

    • logo
    • Infographic
    • Icons
  • Simple Image Edits - we can resize, crop, remove backgrounds and more simple edits to images before putting them on your website.
  • Web Mock ups/Email Newsletters - want a landing page that looks amazing and uniquely yours? the design team can mockup a landing page that the web team can then turn into an actual page

    If you want to redesign your website or have an email newsletter/signature, it will need to go through us first before the web/automation team can develop it.

    We can do a draft design for you first so you can visually check before web/automation integration.

    • Landing page mock-up (Homepage, Sales Page, Opt-In Page, Webinar Registration Page, Event/Webinar Confirmation Page, Thank You Page)
    • Pop-ups
    • Opt-in Form
    • Blog post images
    • Thumbnails
    • Hero/banner image
    • Sidebar banner images and the like
    • Favicon
    • Newsletter
    • Email signature


If you're not sure if we do it, ask and one of 2 things will happen.

1. If we can do it, we'll get right on it.

2. If we don't do it, we'll let you know and try our best to point you in the right direction.

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