Main FAQ

Can you help me build my actual classes?

Yes. Our partner Kim Shivler of KS Training and Consulting is an Instructional Design consultant with classes and services designed to help you build successful online classes.

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Can you upload my course content for me?

Yes. We have a service for uploading course content. Contact us with your specifics for a custom quote.

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Do You do Single Jobs For Non-Members?

Yes, We charge $79.99 per hour which is our normal non-member hourly rate. If your urgent job will take us more then hour to complete we will give you a quotation. Go to this page to learn more.

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Do you manage WooCommerce websites?

Membership/LMS Websites with this type of advanced functionality require our Elite plan. They basically take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

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Does The Monthly Time Roll Over?

No not normally. However, when clients initially sign-up with us they usually have a large list of problems some of these are urgent problems that are required attention from us ASP because of this we will allow hours to roll over example lets say you sign-up for our one of our (Premium care plans) which gives you 4 hour per month of development time (minimum of three month sign up period) we will use all the 12 hours off your plan to fix your urgent problem if necessary, also you will given the option to buy additional discounted development hours to cover any other work that’s not really urgent.

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How do I choose a WordPress LMS plugin?
Selecting the right LMS for your needs is important to do before building your site because once you have built the platform, it is not particularly easy to change platforms.
 
WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.
 
What’s the difference between a Learning Management System plugin for WordPress and a theme?
 
Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.
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If I have already built my site, can you help?

Yes. WP-Tonic was created to help people maintain their WordPress websites. We will keep your site updated, backed up, and be here as a resource to help you. 

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This Sounds Too Good to be True! Is There a Catch?

There is no catch. We’re fair and we’ve found our clients are also fair. We want to become your trusted WordPress partner.

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Transparent Report

Every client WP-Tonic  gets a monthly ” Transparent Report” so you’ll know about every change and update we make to your website.

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What Happens if I Cancel My WP-Tonic’s Turnkey Solution Membership?

We be amazed and depressed if you want to leave us! However, breakups do happen and we don’t believe in keeping you trapped so here’s the deal we will migrate your website for you for a charge of only $199.

The only additional costs connected to migrating your website are that you will have buy your own LifterLMS Stripe and PayPal Add-Ons (individual site licenses) at a total cost of $199.00 and also a Gravity Forms basic license at $59

Also we will install before migrating your site the free visions of Astra and Elementor but we will also give you the option if want to, to upgrade to the pro versions of either of these great plugins. However, don’t worry any changes done before the downgrade won’t disappear you will only lose the ability to make new changes connected to any functionality linked to pro versions of these plugins.

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What if I Need More Support Time In a Particular Month?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with your approval work past the time and bill for the time exceeded at our normal (non member development hourly rate of $75 per hour) WordPress development. However, as a WP-Tonic member you can purchase ‘pre-paid blocks of (5 hours) that can be used as needed at a discounted rate $50 per hourly rate.

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Which Plan Should I Sign up For?

Our Standard plan are great for small LMS or membership websites, maybe you are a none profit organization that occasionally needs a little bit of WordPress expert help. We got you covered.

Our Premium plan is perfect for professional bloggers or people who are starting to make some money with their online membership/LMS website who wants to build their online business to the next supper hero level!

Our Elite plan  is great for somebody either running  well established startup, membership/LMS or Woocommerce website that’s growing quickly who is also looking for a real trusted long term WordPress development partner.

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Are There Limits to The Tasks WP Tonic Will Do?

To help make sure we can keep all of our customers happy, we only do small WP procedures connected to our Standard, Premium plans. With our Elite plans we can do s larger jobs including graphics.* With our Standard and Premium plan we do job of 30 minutes to 45 minutes in length and with our Elite plans this increases to 1 hour +  up to our monthly limit of 8 hours per month.

However, also all our clients at different membership levels can buy blocks of discounted hours ($50 per hour) to do larger jobs without changing their monthly plan.

*Graphic tasks are only offered with our Elite plan

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What If I Have A WordPress Emergency Situation?

For non-WP-Tonic members, we can still help. Here’s the deal. If you have a WordPress emergency situation, such as the “white screen of death” or you’ve been hacked, and you need our help ASAP, just go here or email us on  [email protected]  or call us on (775) 234-8893.

 

 

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How Long Does a Task Take to Complete?

We complete most non urgent tasks* in 48 hours during Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on Monday a unless we deem it to be urgent!

*we classify urgent tasks as either your website has been hacked, members can’t login or new members can’t sign up!

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I’m Thinking About Signing up… When Will You Solve my Problem?

First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a full backup of your site before we start working. We also like to have one to one initial chat with our new clients using the free video conference software Zoom.

Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem as soon as possible. Based our experience new clients will have a large list of problems that they want fixed ASP! We will do our best to come to a agreed list of the really urgent problems and the secondary list less urgent problems with your new clients.

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What Does 24/7 Support Mean?

Most jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death issue we can call in a WP Tonic developer for extra help and get your website up and running.

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Tell Me More About Kinsta & Email

Our hosting partner Kinsta does not offer a internal email service to it’s customers, so we normally recommend these three solutions Google Apps, Microsoft 365 Office or if you are a small business or non-profit Zoho Mail which is  Free, 10 Mail Boxes 5GB max per account. We find that 99% of customer are totally happy with one these three solutions

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I Want to White Label Your Service. Is This OK?

Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

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Have a Sales Question?

Either email us: [email protected] or call us on (775) 234-8893 | 9am to 5pm Monday to Friday PST.

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What if My Site Gets Hacked?

We’ll fix that, too. This may involve recovering from one of our backups, depending on what’s happened.

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What Happens if An Update Breaks My Site?

We’ll fix it, or we’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. For premium plugins like shopping carts (Business Plus Plan), repairs can take considerably longer. For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce, we normally ask our members to buy blocks of discounted hours ($50 per hour) which allows us to do these larger updating jobs.

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Does The Quality of My Hosting Provider Matter?

Yes, it does! A high-quality specialist WordPress hosting provider is especially important for membership or LMS websites. However, WP Tonic works with all the leading quality hosting providers.

If you’ve had problems with your existing host or if they are not providing the recommended WordPress environment, we more then happy can get you moved and site up with our hosting partner Kinsta

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Can I Change My Plan?

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so. Also our members can buy blocks of discounted hours ($50 per hour) to do larger jobs without changing their monthly plan.

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Are There Discounts if I Sign up Multiple Websites?

Of course! The first plan is full price, but all additional plans will receive a discount. Contact us for more information and let us know how many sites you would like to include.

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What’s Your Refund Policy?

For the first 30 days, a 100% refund is given.

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What’s Your Cancellation Policy?

You can cancel at any time. Pay online with a credit card (VISA, Mastercard, AMEX, Discover, JCB or Diner’s Club). Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

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What is The Minimum Contract Period?

Standard, Premium and Elite plans its a 3 month period.

The main reason why we require a minimum 3 month sign -up period connected to our monthly plans is that we have found that we really have to do a lot of initial work connected to helping clients get their websites totally FIT and ready to take on the online world . Basically with most new websites we spend at least 12 to 18  hours initially getting them fit and ready to fight the online competition!

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