Main FAQ

Do you do single Jobs For Non-Members?

Yes, Go to this page to learn more.

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This sounds too good to be true! Is there a catch?

There is no catch. We’re fair and we’ve found our monthly clients are also fair. We support a reasonable number of tasks per client per month and we will let you know if you’re stretching the friendship.

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Are there limits to the tasks WP Tonic will do?

To help make sure we can keep all of our customers happy, we only do small WP procedures and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope.However you can buy discounted development hours from us with a 25% discount. We normally charge $90 dollars for non-WP-Tonic members.

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What If I Have A WordPress Emergency Situation?

For non-WP-Tonic members, we can still help. Here’s the deal. If you have a WordPress emergency situation, such as the “white screen of death” or you’ve been hacked, and you need our help ASAP, just go here or email us on  [email protected] also can  text  us on (775) 220-7306.

 

 

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How long does a task take to complete?

We complete most non urgent treatments in 24 hours or less. If you request a task over the weekend, we generally take care of it on Monday afternoon a unless we deem it to be urgent!

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I’m thinking about signing up… when will you solve my problem?

First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a fully backup of your site before we start working.

Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem.

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What does 24/7 support mean?

Most jobs are completed Monday to Friday, during WP-Tonic’s normal out patient clinic hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death issue we can call in a WP Tonic developer for extra help and get your website up and running.

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Tell me more about Digital Ocean & Email.

With our Digital Ocean hosting account customers, we normally setup and include Zoho Mail Free, 10 Mail Boxes 5GB max per account. We find that 80% of customer are totally happy with this solution.

However, If you need something more powerful we highly recommend Google Apps account.

Google Apps are about $50 per year per user.

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I want to white label your service. Is this OK?

Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

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What Are Your Fully Managed Digital Ocean Hosting Specifications?

Digital Ocean VPS Specifications

Our normal Digital Ocean account options…

1 – (Account Size:   512MBMemory, 1 CoreProcessor,  20GBSSD Disk and 1TBTransfer.)*

2 – (Account Size: 1GB memory, 1 Core Processor, 30GB SSD Disk, 2TB transfer per month.)**

We also offer a number of additional Digital Ocean hosting options, however, these are given individually.

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Have a Sales Question?

Either email us: [email protected] or call us on (775) 220-7306 | 9am to 5pm Monday to Friday PST.

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What if my site gets hacked?

We’ll fix that, too. This may involve recovering from one of our backups, depending on what’s happened.

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What happens if an update breaks my site?

We’ll fix it, or we’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. For premium plugins like shopping carts (Premier Plan only), repairs can take considerably longer. For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce, we will usually recommend contacting the developer or programmer who built them for you.

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Does it matter where I host?

Yes it does! A high-quality host is especially important for business websites. WP Tonic services will work with most hosts. If you’ve had problems with your host or if they are not providing the recommended WordPress environment, we can get you moved and site up with Digital Ocean ASAP!

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Can I change my plan?

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so.

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Are there discounts if I sign up multiple websites for your plans?

Of course! The first plan is full price, but all additional plans will receive a discount. Contact us for more information and let us know how many sites you would like to include.

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What’s your refund policy?

For the first 30 days, a 100% refund is given.

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What’s your cancellation policy?

You can cancel at any time. Pay online with a credit card (VISA, Mastercard, AMEX, Discover, JCB or Diner’s Club). Your card will be billed automatically on a  quarterly recurring basis until you cancel or change your plan.

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What is the minimum contract period?

Three Months but you can also get single jobs done by us for $79.99.

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