Main FAQ

Can you help me build my actual classes?

Yes. Our partner Cindy Nicholson of The Course Whisper is a former teacher and corporate trainer with classes and services designed to help you build successful online classes.

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Can you upload my course content for me?

Yes. We have a service for uploading course content. Contact us with your specifics for a custom quote.

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Do You do Single Jobs For Non-Members?

Yes, we offer our “Quick Fix Service” at $50.00 per hour connected to helping you with anything you might need doing connected to your membership/LMS website.

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Do you manage WooCommerce websites?

Yes Membership/LMS Websites with this type of advanced functionality will require our Elite or Elite Hosting plan level. WooCommerce option. Basically a WooCommerce take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

 

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How do I choose a WordPress LMS plugin?
Selecting the right LMS for your needs is important to do before building your site because once you have built the platform, it is not particularly easy to change platforms.
 
WP-Tonic has selected the best WordPress plugins to meet the needs of a variety of customers. Our onboarding discovery process will help you select the right one for your needs.
 
What’s the difference between a Learning Management System plugin for WordPress and a theme?
 
Best practices for WordPress recommend that functionality be placed in plugins while aesthetics of the site be managed by the theme. Since an LMS provides functionality, much like a shopping cart or membership plugin, we recommend and work with LMS Plugins not themes. You may have a theme created to work with a specific LMS plugin, but the Learning Management functionality should reside in the plugin.
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If I have already built my site, can you help?

Yes. WP-Tonic was created to help people maintain their WordPress websites. We will keep your site updated, backed up, and be here as a resource to help you. 

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Our Hosting Plan Levels

Essential

20,000 visits
3 GB disk space
Free SSL & CDN

Growth

100,000 visits
10 GB disk space
Free SSL & CDN

Elite

200,000 visits
20 GB disk space
Free SSL & CDN

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Our Video Hosted Service

*25GB of Storage
Unlimited Videos / Unlimited Views
Unlimited Bandwidth
Advanced Modules & Features
HTML5 Video Player

*Extra storage can be purchased just email us [email protected] to obtain a quotation.

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This Sounds Too Good to be True! Is There a Catch?

There is no catch. We’re fair and we’ve found our clients are also fair. We want to become your trusted WordPress partner.

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What are your hours? Where are you located?

We are based in Carson City , Nevada. Our office hours are 11 am – 7 pm CST (9 am – 5 pm Pacific), Monday – Friday. This is when our Customer Support team is available to help you and address more immediate issues or requests.

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What Happens if I Cancel My WP-Tonic’s Membership?

We be amazed and depressed if you want to leave us! However, break-ups do happen and we don’t believe in keeping you trapped so here’s the deal if you are member of one of oour LMS Turnkey Solution. We will migrate your website for you for a charge of only $499.00*

* As long as you have us migrate your website, you will have full excess and use of all the premium WordPress plugins which we have installed on your website for up to 3 years from the date the site was successfully migrated.

 

 

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What if I Need You To Do a Bigger Job?

As a WP-Tonic member you can buy discounted blocks of (5 hours) for bigger jobs at our membership rate of $30.00* per hour, which you can buy here.

*Our normal development rate is $50 plus depend on the type of work requested.

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What jobs do you say yes/no to?

Jobs we do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

  • Included: You want us to change out the logo with one that you provide.
  • Not included: You want us to edit your logo image.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Concierge hours blocks or a retainer plan.

 

 If you are a  Essential, Growth or Elite WP-Tonic member and you need help with larger job you can buy additional highly discounted development  hours blocks of  5 hour at a discounted rate $30.00 per hour. Which you can buy here.

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What’s included in your unlimited edits & What’s not included?

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

  • Included: You want us to change out the logo with one that you provide.
  • Not included: You want us to edit your logo image.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Concierge hours blocks or a retainer plan.

 

 If you are a  Essential, Growth or Elite WP-Tonic member and you need help with larger job you can buy additional highly discounted development hours blocks of  5 hour at a discounted rate $30.00 per hour. Which you can buy here.

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What’s The Main Between Your LifterLMS Turnkey Packages?

Our Essential Turnkey Package

Premium WordPress Hosting (designed for the special needs of LMS & membership eLearning entrepreneur’s websites)

LifterLMS Infinity Bundle  or LearnDash 3.0

Astra Pro Themes

Elementor Pro

WPFusion

AffiliateWP

Gravity Forms

 

Our Growth Turnkey Package

Premium WordPress Hosting (designed for the special needs of LMS & membership eLearning entrepreneur’s websites)

LifterLMS

LifterLMS Infinity Bundle or LearnDash 3.0

Astra Pro Themes

Elementor Pro

WPFusion

AffiliateWP

Gravity Forms

Unlimited 24/7 website edits

 

Our Elite Turnkey Package

Premium WordPress Hosting (designed for the special needs of LMS & membership eLearning entrepreneur’s websites)

LifterLMS Infinity Bundle or LearnDash 3.0

Astra Pro Themes

Elementor Pro

WPFusion

AffiliateWP

Gravity Forms

WooCommerce 

WooCommerce Subscription

CartFlows Pro

Unlimited 24/7 website edits + WooCommerce Support

 

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Which Plan Should I Sign up For?

Our Essential plan is idea for individual entrepreneur/consultants.

Our Growth plan is great for an individual entrepreneur/consultant who likes the flexibility and the total ownership that a WordPress LMS/membership websites gives, or maybe you are a none profit organization that needs a trusted WordPress company’s help. We got you covered.

Our Elite plan is great for eLearning entrepreneur’s looking for full WooCommerce Support who is also looking for a real trusted long term WordPress development partner.

 

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Are There Limits to The Tasks WP Tonic Will Do?

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

  • Included: You want us to change out the logo with one that you provide.
  • Not included: You want us to edit your logo image.

EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

  • Included: You want us to install and set up a plugin to use its built in functionality.
  • Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Concierge hours blocks or a retainer plan.

 

 If you are a Basic, Essential or Growth WP-Tonic member and you need help with larger job you can buy additional highly discounted Concierge hours blocks of  5 hour at a discounted rate $30.00 per hour. Which you can buy here.

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How Long Does a Task Take to Complete?

We complete most non urgent tasks* in 48 hours during Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on Monday a unless we deem it to be urgent!

*we classify urgent tasks as either your website has been hacked, members can’t login or new members can’t sign up!

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I’m Thinking About Signing up… When Will You Solve my Problem?

First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a full backup of your site before we start working. We also like to have one to one initial chat with our new clients using the free video conference software Zoom.

Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem as soon as possible. Based our experience new clients will have a large list of problems that they want fixed ASP! We will do our best to come to a agreed list of the really urgent problems and the secondary list less urgent problems with your new clients.

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What Does 24/7 Support Mean?

We monitor your website 24/7 however most fixes/jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death issue we can call in a WP Tonic developer for extra help and get your website up and running.

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Tell Me More About Your Hosting & Email

Our hosting  Does offer transactional and marketing email functionality through our partner RoundHogg

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I Want to White Label Your Service. Is This OK?

Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join. We also provide custom services to graphic designers,PR companies and WordPress consultants.

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Have a Sales Question?

Either email us: [email protected] or call us on (775)-220-7306| 9am to 5pm Monday to Friday PST.

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What if My Site Gets Hacked?

We’ll fix that, too. This may involve recovering from one of our backups, depending on what’s happened.

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What Happens if An Update Breaks My Site?

We’ll fix it, or we’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. For premium plugins like shopping carts (Business Plus Plan), repairs can take considerably longer. For large-scale fixes related to complex custom page templates for commercial plugins such as WooCommerce, we normally ask our members to buy blocks of discounted hours ($50 per hour) which allows us to do these larger updating jobs.

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Does The Quality of My Hosting Provider Matter?

Yes, it does! A high-quality specialist WordPress hosting provider is especially important for membership or LMS websites. However, WP Tonic works with all the leading quality hosting providers.

If you’ve had problems with your existing host or if they are not providing the recommended WordPress environment, we more then happy can get you moved and site up with our hosting partner Kinsta

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Can I Change My Plan?

Absolutely, you can upgrade or downgrade, however, you will need to contact us to do so. Also our members can buy blocks of discounted hours ($50 per hour) to do larger jobs without changing their monthly plan.

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Are There Discounts if I Sign up Multiple Websites?

Of course!  Go and sign -up with our Growth plan level.

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What’s Your Refund Policy?

For the first 30 days, a 100% refund is given.

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What’s Your Cancellation Policy?

You can cancel at any time. Pay online with a credit card (VISA, Mastercard, AMEX, Discover, JCB or Diner’s Club). Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

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What is The Minimum Contract Period?

Our support plans are:   Month to month or you can buy one of our heavenly discounted yearly plans.

Also remember you are covered by our 30 days full money back guarantee no questions asked!

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