Best In Class Onboarding & Support Experience
We provide an excellent initial onboarding experience which sets the tone for the ongoing support that we pride ourselves in providing to our customers.
Building a successful membership site is a difficult process and we are going to be honest with you about that. There are a lot of different balls in the air that you have to deal with, from pre-marketing to building out your membership website to creating great content for your clients.
We should be telling you how easy it is, shouldn’t we? However, unlike other platforms, we know that building a thriving online membership and educational business takes time and effort. We have done all of the legwork to bring together the most effective components to build that successful business, and we provide excellent support to make the building of your WordPress-powered membership website as easy as possible.
We spend a lot of time onboarding and supporting our clients. When you sign up with one of our hosting or support packages, you will be asked to fill in our initial onboarding form, and then we will contact you directly to set up a one-to-one Zoom onboarding interview. This interview typically lasts from 30 minutes to an hour, and we will use it to assess what you are trying to achieve with your membership website and what initial functionality you will need from our platform.
After this initial call, we will have a clear idea of what will be the best set-up we can offer you and what is most suitable for you. We offer a lot of different options with our platform, and many of them will be unnecessary for you if this is your first build-out with us. We want to save you from wasting an enormous amount of time and money trying out things that you really don’t initially need.
Once we have settled on the best support setup for you we are always available to you through our ticketing support system, and if you have a particular question or need some more support, we will answer you as quickly as possible. We also provide written or recorded video answers to your questions. We have an increasing library of training videos and links to external training resources that we have vetted for our customers.