We will be slightly depressed if you want to leave us! However, break-ups do happen, and we don’t believe in keeping you trapped in a bad relationship, so here’s the deal.
#1 – Migrating: we normally do this for WP-Tonic customers totally free of charge and also give 30 days of support afterwards. However, sometimes, we do have a charge for this service, but if this is the case, we give you a quotation. Also, you can hire your own developer to help you move your website with our help.
#2 -We do require that you give us written 30 days’ notice by email (excluding your 14-day trail-out period); the 30 days’ notice starts from when you receive a formal email response back from us, which you can expect in less than 24 hours from your original email (excluding weekends and national holidays. Also, you must email us using this particular special account cancelation email address [email protected].
#3 – If one of the auto monthly or yearly payments is charged to your account during this 30-day notice period, you will not receive a refund.
#4 – All plugins and software that we install as part of your WP-Tonic membership will be de-licensed* before we migrate your site to a new hosting platform.
*de-licensed means the software/plugin will still work on your new WordPress hosting platform. Still, you will not receive updates and support from the original plugin developer/provider unless you buy your own license from each plugin developer/provider.
